- Can I use my existing Crystalsandssportsbook.com account at BetHoldem?
- Can I have more then one account at BetHoldem?
- I forgot my password - what should I do?
- I opened my account, but I haven’t received my email verification code. What should I do?
- Can I practice for fun before I play for real?
- How can I see which games and tables are open?
- How does the waiting list work?
- How do I open a table from the BetHoldem Poker Room Lobby?
- How can I chat with other players at the table?
- I don’t understand what the players are saying in chat.
- How do I know your games are fair?
- What happens if I am disconnected when I’m playing?
- What is the rake?
- How do you prevent collusion?
- I’m often disconnected from the game and/or my screen freezes. Why does this happen?
- I’m receiving error messages. What should I do?
Can I use my existing Crystalsandssportsbook.com account at BetHoldem?
Yes. Once you have downloaded and installed BetHoldem, just connect and log-in with your sportsbook Username and Password. You will be asked to select a Poker Username.
Use Cashier to transfer funds between your Sportsbook or Casino Account into your Poker Account.
Can I have more then one account at BetHoldem?
Each player is permitted only one account.
I forgot my password - what should I do?
Contact customer support
I opened my account, but I haven’t received my email verification code. What should I do?
If you haven’t received your e-mail verification code, please send an email to support@online-gaming-network.com. You can also call our Support Team 24/7 at 1-800-800-2128
Can I practice for fun before I play for real?
Yes. When you log in to BetHoldem, you will be taken to our Poker Room Lobby. On this page, you can choose your preferred game from the tabs provided. Just scroll down to the bottom where play for fun tables are shown in blue text. We currently offer Texas Hold’em, Omaha, Seven-Card Stud, Five-Card Stud, 1-on-1, and Tournaments. Once you select your game, the table list will be displayed.
How can I see which games and tables are open?
When you log in to BetHoldem Poker, you will be taken to our Poker Room Lobby. On this page, you can choose your preferred game from the tabs provided. We currently offer Texas Hold’em, Omaha, Seven-Card Stud, Five-Card Stud 1-on-1 and Tournaments. Once you select your game, the table list will be displayed.
How does the waiting list work?
If you want to join a specific table and it’s full, you can join the waiting list either from the lobby or from the table. You will be notified when a place is available.
You can also join a waiting list if you wish to play a certain game and no players are available at the time. You will be asked to select the minimum number of opponents you want to play against and, when that number is reached, you will be notified.
How do I open a table from the BetHoldem Poker Room Lobby?
Highlight the table you want to join with a single click or by using the up and down arrow keys on your keyboard. Double click the highlighted table to open it.
You may open an empty table and wait for other players to arrive if you want.
How can I chat with other players at the table?
In the bottom corner of the table window, you will see a chat window. When you wish to chat with the other players, type your message in the chat window. Click the “enter” key and your text will go live. You may chat with players at any table – even if you aren’t playing there at the time.
You can choose from several chat levels in the “Full Details” drop-down menu.
I don’t understand what the players are saying in chat.
Players often use acronyms to express themselves in chat. Please see our list below for some common expressions:
NH: Nice Hand
VN or VNH: Very Nice Hand
TX, TKS or TY: Thanks or Thank You
WTG: Way To Go
G1: Good One
BRB: Be Right Back
LOL: Laughing Out Loud
ROFL: Rolling on the Floor Laughing
CUL: See You Later
CYA: See You
How do I know your games are fair?
If you haven’t already read through our section on game security, please take a few moments to do so. We have stringent policies in place to ensure that the integrity of our games is never compromised. Also, please remember that poker is a game that you can both win and lose. We encourage you to keep this in mind when you play at BetHoldem.
If, at any time, you have questions or concerns regarding BetHoldem games, please contact our support team.
What happens if I am disconnected when I’m playing?
If you are disconnected, your hand will be protected by an All-In, unless you fold. Please see below for the ways that your hand can fold.
Administrators set a limit for the number of All-Ins in a 24-hour period to prevent the feature from being abused. The All-In Counter is reset each day at midnight.
Your hand will be folded if the following occurs:
- You leave the room in the middle of the hand.
- You leave the game by closing it – i.e. by clicking the “x” in the upper right hand corner of your screen
- You click the fold button, either on purpose or by accident
- You “Time Out” – i.e. you do not respond to your turn within 20 seconds
What is the rake?
The rake is the amount of money that BetHoldem takes for hosting the games. This applies to games without an ante. The rake equals 5 percent of the pot and is never more than $3.00. For more information about the rake, please click here.
How do you prevent collusion?
We take collusion very seriously at BetHoldem and have employed sophisticated software to detect suspicious player activity. Players who are found to engage in collusion will be immediately and permanently suspended from BetHoldem and the Prima Poker Network.
Please click here for more information on our security measures.
I’m often disconnected from the game and/or my screen freezes. Why does this happen?
Disconnections usually occur as a result of a poor or inconsistent connection to the Internet. The Internet often reroutes information in times of heavy traffic causing delays. In an interactive game, such as Poker, the system may interpret a delay as signifying that a player has quit the game. In this instance, you will be disconnected and you may receive an error message from your computer. You will not always receive such a message – sometimes it will simply appear that the game has stopped.
I’m receiving error messages. What should I do?
Please contact a member of our Support Team and describe your problem in full detail.
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